's Business Profile
On a scale of 1 to 10 (with 10 being the ‘best), how would you rate your current ENERGY levels in terms of your own mindset, focus, momentum and action?
When you started with us, did you have a personal brand, a company brand or both?
Has this changed since then and what is it now, a personal brand, a company brand or both?
Do you think your logo is legible and professional?
If you have a website, does the URL exactly match your company name?
What is the URL?
Do you have a professional email signature?
Do you have a professional email address, in other words, not a gmail email address as an example?
What is your work title (I am a Conversion Optimisation Specialist)?
Have you always used this title or is it new since joining us?
What is your purpose?
What is your Vision?
Our customers run food businesses which are fully compliant with the laws and get a A grade Registration
What is your 1st Primary Goal?
Overall Increase in the business by 50%.
What is your 1st Objective for this Goal?
Help our customers obtain A grade from the council without assistance.
What is your 2nd Objective for this Goal?
Customers understand Hygiene and the requirements under the Food Act
What is your 3rd Objective for this Goal?
Do an Internal verification so the customers do not get Non-compliance from the Regulatory Authority
What is your 2nd Primary Goal?
Increase LCQ Training and Licenses
What is your 1st Objective for this Goal?
Customers do not have to worry about alcohol licensing needs
What is your 2nd Objective for this Goal?
Customers can concentrate their business
What is your 3rd Objective for this Goal?
Licenses are renewed and current and the customers rely on us.
What is your 3rd Primary Goal?
Offer a complete package getting the Alcohol and Food licences and training the staff to be compliant
What is your 1st Objective for this Goal?
Help customers get all registrations under the Food Act whether it is a small home kitchen operation or a large factory which manufactures/wholesales food
What is your 2nd Objective for this Goal?
Help customers get their alcohol licenses and get the staff trained
What is your 3rd Objective for this Goal?
Visit their premises and do an internal verification to ascertain compliance with the law.
Write your Value Proposition below as per the formula in Principle 4
We help you get your Food License and your alcohol license and train the staff to comply with the Food Act and the Sale and Supply of Alcohol Act (LCQ).
We write your Food Control Plans for both retail and wholesale (HACCP), RMPs and Risk Management Plans (RMP).
Do you believe it is appealing? And why so?
Do you believe it is exclusive? And why so?
Do you believe it is clear and simple to understand? And why so?
Do you believe it is credible? And why so?
List all the ‘Elements of Value’ your product offers
Food and Alcohol licenses under one roof. Offer complete package so customers can concentrate on the business and not worry about the regulatory requirements.
Write one case study of something you have achieved with a customer
Shop got shut down during last Christmas by the council due to poor hygiene practices. They came to us. We trained all the 9 staff, visited the premises and wrote a list of things that needed to do. This included getting all the records up to date, cleaning using the correct procedures and the list goes on.
We managed to get it reopened in 4 days. The council Inspector commented “this is how all food businesses should be run”.
What features does your product have?
We have knowledge on setting up large food factories which can export food to the smallest food outlet. We can set up the factories using the HACCP principal and the RMP.
What benefits does you product offer?
Customers do not have to worry about getting their premises compliant with the laws. We are available on Zoom, email and phone.
List 3 objections you get to your product and the 3 answers to these objections
Customers get advise from the streets. Most of which is incorrect. They initially think we are making it a big deal so we can bill them.
We tell them we are dealing with the law and there is no short cuts.
Name one of your products
Writing a RMP (Rik Management Plan)
List 3 problems you believe your prospects have, related to your solutions
The prospects do not understand the information that must go in a RMP or a HACCP plan. To write a RMP or a HACCP plan, the customer must have good knowledge microbiology and a Quality System. The information available on the website is helpful but not sufficient.
List your 3 solutions to their problems above
Give them some understanding of the system by talking to them on Zoom or face to face.
Show them an existing plan emphasizing on details the plan requires.
We say we either get it right or we take short cuts which will not get their premises registered.
Write a detailed spec on your ideal customer (as much info as possible as per the Prospect Principle)
Customer must have enough time to discuss all issues with us and provide the information we require in a timely manner. Customers can cause a lot of delays in getting a RMP written as they do not respond to all correspondence. A customer who reads the plan thoroughly and highlights what they cannot understand.
customer must ask questions when they do not understand
What is their true deep desire?
Customers want to run a Food Factory that is compliant with the laws without getting bogged down with the compliance issues.
Have you optimised your pricing according to the pricing tactics and strategies and what is your pricing for your services or products?
We have been doing this for a long time and we think our pricing is right. We take into consideration the time it takes to any work and end up working on hourly rates.
Where do you currently do paid for advertising, list all the platforms or channels e.g. facebook, local newspaper etc
Website and word of mouth.
How much do you typically spend on advertising per month?
Minimal currently around $300 per month
Do you belong to any business network e.g. BNI, Chamber of Commerce?
No
What metrics are you measuring monthly?
Currently nil
What KPIs do you have for yourself?
Nil
What is your Average Order Value (AOV)
This is not currently measured
What is your Customer Lifetime Value (Average Lifetime Order Value)
Am working with existing customers and word of mouth.